Collect, Analyse, and Verify: Elicitation as the Key to Problem Setting

D. Dini, IIBA-Italy

Accurate problem setting is the foundation of successful projects, but it can be compromised if information is not rigorously collected and validated. The BABOK® Guide (Business Analysis Body of Knowledge) of the International Institute of Business Analysis—defines Elicitation and Collaboration as a key knowledge areas. They are the foundation for defining project requirements.

This talk analyses elicitation as a cyclical process that supports the quality of problem setting and improves requirements traceability. The five key elicitation activities according to BABOK® are illustrated, along with the applicable techniques for the functional collection of information.

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