Measurement and New ITIL4 Guiding Principles
by Luigi Buglione
The current ITIL4 version was released in February 2019 and it includes 7 recommendations for improving services. This is referred to as the “Guiding Principles”. These recommendations are relevant and useful for businesses.
This webinar demonstrates how these principles are applicable from a measurement perspective. Real-life examples will demonstrate how you can achieve measurable and effective improvements in your projects.
Would you like to know more? Register now now for this free webinar!
About Luigi Buglione
Luigi Buglione is the Vice-President at ISBSG. He is also the Measurement & Process Improvement Specialist at DXC Technology