27 November 2024/project control/Webinars
Measurement and New ITIL4 Guiding Principles
by Luigi Buglione
The current ITIL4 version was released in February 2019 and it includes 7 recommendations for improving services. This is referred to as the “Guiding Principles”. These recommendations are relevant and useful for businesses.
This webinar demonstrates how these principles are applicable from a measurement perspective. Real-life examples will demonstrate how you can achieve measurable and effective improvements in your projects.
About Luigi Buglione
Luigi Buglione is the Vice-President at ISBSG. He is also the Measurement & Process Improvement Specialist at DXC Technology
