The objective is to obtain a balanced approach to software development ensuring that important project factors are considered.
The relative importance of every business factor can be given a priority rating (“weighting”). This can change over time as the business recognises areas that need improvement.
Each year the benchmark can be compared, with the ultimate goal of achieving best practice in all areas.
Often executive performance measure can include a specific benchmark rating, ensuring everyone is working towards a common goal.
This is an example of how each area was rated (1-3). You can see that customer satisfaction has been neglected in favour of cost effective, on time, on budget delivery.
When applying the “weightings” the overall benchmark result would be 2.8 out of 3.0 which would be compared year on year. For this reason it is quite important to get the ratings correct at the beginning, but if they need to change because of change in business values then it reduces the effectiveness of comparing year on year.