Software Maintenance and Support Data
The ISBSG Maintenance and Support repository has over 470 applications. This data can be licensed (Excel format delivered via email) and used to help improve the management of software portfolio maintenance and support.
Understanding Benchmarking
Maintenance Benchmarking
Support Benchmarking
How many people?
Types of personnel
Data Demographics: What is in the repository Glossary of terms Application Benchmark Report Sample (LOC) Application Benchmark Report Sample (FP) Maintenance & Support Data Collection Questionnaire (Online) Maintenance & Support Data Collection Questionnaire (MS Word doc)
International Standards ITIL ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Release 4 of the Maintenance & Support data now available March 2010 This new new release of M&S data contains over 470 Applications...
Join the Maintenance & Support discussion on Linkedin February 2010 We invite you to enter the Software Maintenance & Support discussion by joining the ISBSG Group on Linkedin...
ISBSG Maintenance & Support Subscription now available January 2010 This new subscription service offers excellent value for those interested in Maintenance & Support...
'Managing Your Maintenance & Support Environment' - Special Analysis Report December 2009 This report provides initial information to help those involved in the management of M&S resources to better understand what demands are placed on M&S teams and where their effort is spent. This report can be purchased by clicking here, or is available free if you are an ISBSG Maintenance & Support Web Subscriber.