The Benchmark 8 Software Defect & Quality edition is an essential reference document for all IT professionals involved in the production or acquisition of software, and for teachers of software engineering subjects and related topics.

IT customers, Project Managers, IT Managers, Chief Information Officers and Team Leaders will all benefit from the results of analyses of software projects provided in this book, including the factors that affect the project duration, (“time to market”); the quality of software development, enhancement and redevelopment; and software projects that involve the use of packages. For those involved in negotiating and managing outsourcing contracts, there is a wealth of information that you can use to establish supplier performance criteria and comparisons against similar projects.

Answers to the following questions are provided:

• Is project duration (“time to market”) now the main priority?
• How are faster project delivery times achieved?
• Is productivity compromised to achieve faster delivery?
• If I buy a software package, what will be the impact of customisation compared to turnkey implementation?
• What project characteristics influence the rate of defects in software?
• What defect rate can I set as acceptable for my out-sourcing or in-house development agreements?
• What is the post-implementation cost of high defect software?

  What level of function point output can I expect from a developer?

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