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Software Maintenance & Support eNews

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eNews Data to Help Plan Small Enhancement Work March 2011

The ISBSG has produced a data sub set of 120 small enhancement projects from its Development & Enhancement repository.  Maintenance personnel often have to undertake small enhancement projects and this data provides information that will be helpful to estimate, benchmark and plan these.

Core data fields include: Size, Age, Work Effort (hrs), Delivery Rate, Speed of Delivery, Elapsed Time, Language, Platform and Scope.  The data is presented in an Excel spreadsheet which allows easy filtering and sorting to select enhancements relevant to your environment.

ISBSG Maintenance & Support Web Subscribers can access the data set now. Find out how to become an ISBSG Web Subscriber

Interested in both Maintenance & Support and Development & Enhancement?  Subscribe to the new Combined Subscription and receive all the benefits of both subscriptions for one great price. 

eNews Maintaining and Supporting New Software Applications November 2010

The ISBSG has just released a new Special Analysis Report for Maintenance & Support managers and personnel - "Maintaining and Supporting New Software Applications".  It analyses software defects delivered into production by Software Development and Enhancement projects.

In many organisations the Maintenance and Support team is responsible for the support of newly delivered software products.  The information in this report can be used to plan maintenance and support resources for new software deliveries and to benchmark your organisation against industry data.

Note that this report is a tailored version of the Special Report on Defect Densities that is available to ISBSG Development & Enhancement subscribers.

This report can be purchased on a corporate-wide license for €200.

It is available FREE to ISBSG Maintenance & Support Web Subscribers

eNews Webinar: Software Maintenance, Support and Enhancements: How Much? How Many? How Often? January 2010

Presenter: Peter R Hill (CEO, ISBSG)

Dates/times:
  USA EST: Wednesday Feb 10, 4:00pm
  UK: Wednesday Feb 10, 9:00pm
  India: Thursday Feb 11, 2:30am
  Singapore: Thursday Feb 11, 5:00am
  China: Thursday Feb 11, 5:00am
  Australian EDT: Thursday Feb 11, 8:00am

To register visit:
http://solutions.compaid.com/forms/WebinarA20100210?ProcessType=PreReg

NOTE: For those who are not able to tune in to the live Webinar it will be available free for 7 days following the webcast.  Sign up at twitter.com/itmpi to receive immediate updates about when the free recording is available, along with a direct link to access it.

Estimates of the amount of IT expenditure that goes to Maintenance and Support (M&S) vary, but Gartner reports that it is at least as great as that spent on Software Development. So planning, managing and benchmarking M&S activities is at least as important as for software development.

The ISBSG continues to build its repository of history data about Software Maintenance and Support activities.  In this webinar, Peter Hill, CEO of the ISBSG, will present analysis of the ISBSG M&S data, looking for answers to the questions:

 * Is my staffing optimized to support the size of my applications?
 * How does my time-to-repair compare to similar support environments?
 * What proportion of time is spent on maintenance and what on support?
 * What % of time is being spent on the different categories of maintenance?
 * What level of incident reporting is being experienced?
 * How does our performance compare to other organisations in the same industry?

This webinar also provides an opportunity to join the discussion about what metrics are needed to help better plan and manage M&S activities.

eNews Managing Your Maintenance & Support Environment November 2009

Whether your Maintenance & Support (M&S) services are in-house, outsourced or you are an M&S outsource provider, having access to an international, independent source of data on M&S applications will
help you better manage the resources spent on M&S services.

The ISBSG inivites you to submit application data to its M&S repository so that it can offer those involved in M&S, and its management, access to industry data and analysis that will help answer these questions:
• How many support people will you need?
• How does your time-to-repair compare to other similar support environments?
• What proportion of time is spent on maintenance and what on support?
• What percentage of time is being spent on the different categories of maintenance: Corrective & Preventative; Perfective & Adaptive?
• What level of incident reporting is being experienced?
• How do you compare to other organisations in the same industry?

Complete anonymity and security of submissions is guaranteed.

If you submit 5 or more M&S applications before 31 January 2010 you will receive the following:

1.      A benchmark report for each of your applications.
2.      A special M&S analysis report (by April 2010)
3.      A 20% discount off the next release of M&S data.

To enter your M&S application data online or using an MS Word Questionnaire, click here

eNews Managing Your Maintenance & Support Environment  May 2009

Sixty to eighty percent of most organisations’ IT budget is spent on Maintenance and Support (M&S). Now you can benchmark your organisation’s M&S performance against industry data in the ISBSG
Maintenance & Support Repository.

The first ISBSG Special Analysis Report using data from the M&S Repository has just been released.  It provides insight into the following:

•  The number of M&S staff being used by application size
•  The level of incident reporting by application size
•  The level of defects being encountered by application size
•  The median time to repair by application size
•  The proportion of time being spent of Maintenance and the proportion on Support
•  The percentage of time being spent on the different categories of maintenance: Corrective & Preventative; Perfective & Adaptive
•  The proportion of time being spent on the different categories of support: User help & Advice; Problem investigation, Queries and quick service.

Although the data sets are small at this stage, this report allows you to compare your M&S experience to the ISBSG industry data.

Purchase this report for €25

The report is available FREE to Special Reports & Web Subscribers.  Subscribe before 31 May 2009 and you will also receive a complimentary copy of The Software Metrics Compendium valued at €110. 

This report is FREE when you license a copy of the Maintenance & Support Industry Data Release 3 (352 applications) for €200. 

The report is FREE to organisations that submit data for one or more M&S applications.  Data submissions can be made online or using the free Data Collection Questionnaire

eNews Maintenance & Support Data Release July 2008

The ISBSG has established a repository of Maintenance and Support (M&S) Application data that now has 320 M&S Applications. Our revamped web site has a dedicated Maintenance & Support section where you can find a free example of an Application Benchmark Report, a free copy of the ISBSG analysis report on the M&S data, and guidelines for the M&S metrics that might be useful for your operation.

You can now license a copy of the Maintenance & Support Industry Data Release 2, for €200. Visit www.isbsg.org/products

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