Software Maintenance & Support Repository
The ISBSG has built, grows, maintains and exploits a repository of history data on Maintenance and Support applications. Once the repository has sufficient applications we will offer a free benchmark report for each application that is submitted. The ISBSG repositories are "open", the data can be licensed for a reasonable price.
This page contains links to information relevant to the Software Maintenance & Support Repository Repository.
Data Collection Hard Copy Questionnaire Download
Free Reports - Download
The need for M&S answers
Managers responsible for software portfolio Maintenance & Support need answers to the following questions:
¨ How do we compare to other organisations in the same industry?
¨ What productivity rates are being achieved?
¨ What proportion of time is spent on maintenance and what on support?
¨ What percentage of time is being spent on the different categories of maintenance: Support; Corrective & Preventative; Perfective & Adaptive?
¨ What defect densities are being experienced?
Submit your M&S application data
As the M&S repository grows the ISBSG will be able to provide answers to these and other questions. To submit applications to the M&S repository download and complete the Maintenance and Support Data Collection Questionnaire or send us your data in electronic form and we will map and load it. |
"The ISBSG web subscription is a valuable service. The special reports in particular are a good source of practical information that we use to broaden our understanding of current issues and compare performance, often arriving at just the right time!
It also provides a useful range of tools on estimating."
Carol Drummond
BT EXACT
British Telecommunications |